Frequently Asked Questions

Can I upload studies to OnePacs via the web?

Yes. There are two methods for burning studies to CDs or DVDs with the OnePacs system. These involve (1) burning disks through the Java web viewer, which has a built-in facility for burning CDs, or (2) using OnePacs in association with additional DICOM software that has the ability to burn DICOM CDs. For more information, click here.

Can I burn CDs/DVDs on OnePacs?

Yes. Users who have studies on CD-ROM, on their hard drive, on a local network drive, or on other media, and wish to upload such studies to OnePacs directly, may upload such studies though the OnePacs web interface. This requires that the user's local OnePacs administrator has enabled this feature for the user's account. For more information, click here.

Can OnePacs offer HL7 and other integration solutions for other PACS, RIS, and EMR systems?

Yes, OnePacs offers a variety of solutions for HL7 and other integration methods with customer PACS, RIS, and EMR systems. We assist customers with setup and configuration as well as on-call technical support. OnePacs provides HL7 interfacing to upload reports directly into local RIS/PACS systems.

What technologies are used to keep data secure?

All aspects of the OnePacs system are fully HIPAA compliant. All data transmitted to the OnePacs web server from imaging facilities are encrypted with the United States national data encryption standard, the Advanced Encryption Standard (AES), through a TLS-negotiated protocol. No unencrypted data is ever transmitted over the internet. Data at the OnePacs Data Center is stored in a physically secure location and protected by hardened network security, subject to 24/7 physical plant monitoring, and serviced by multiple redundant power supplies, an on-site generator, and multiple redundant internet service providers. Username and password authentication via SSL-encrypted web sessions are required to access any information in the OnePacs system, and all accesses or attempts to access information on the OnePacs system are logged in detail, including the accessing user, access time and date, the specifics of the accessed data, as well as the originating IP address of the access or access attempt.

What happens to Protected Health Information (PHI) if we decide to stop using OnePacs?

OnePacs destroys all copies of PHI, including backup copies, when a group ends the use of OnePacs.

What technical support options are there for OnePacs?

A variety of technical support options, including 24/7 on-demand on-call support, are available for paid versions of OnePacs. All users are welcome to use OnePacs online user’s DIY guide, as well as post questions and participate in support discussions at OnePacs's online support forums. The online forums are monitored regularly by OnePacs staff who attempt to solve the problems of users who post on the forums.

How many facilities are using OnePacs currently?

OnePacs is currently deployed at approximately 7,000 facilities across the United States — as well as at hundreds of facilities outside of the United States -- processing a large volume of studies, ranging from nighthawk preliminary examinations with a short retention time to permanently archived final reads. OnePacs processes hundreds of millions of DICOM images yearly.

Doctor with frequently asked questions about worklist management and study data management

OnePacs Viewers
are compatible with

OnePacs Viewer Compatibility - Mac
OnePacs Viewer Compatibility - Windows 7
OnePacs Viewer Compatibility - Windows 8
OnePacs Viewer Compatibility - Windows 10
OnePacs Viewer Compatibility - OsiriX